Privacy Policy

At 2nd Storie Contracting, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

We collect information that you provide directly to us, including:

• Contact Information: Name, email address, phone number, and mailing address
• Project Details: Property address, project specifications, and roofing requirements
• Communication Records: Messages, inquiries, and correspondence with our team
• Property Images: Photos and measurements related to your roofing project

How We Use Your Information

We use the information we collect to:

• Provide roofing estimates and quotes for your project
• Communicate with you about your roofing project and service requests
• Schedule consultations, inspections, and installations
• Process payments and maintain transaction records
• Improve our website, services, and customer experience
• Send you important updates about your project status
• Comply with legal obligations and protect our rights

Contact Form Data

When you submit a contact form or quote request on our website, we collect the information you provide (name, email, phone, address, and project details). This information is stored securely in our database and is only accessible to authorized personnel. We use this information solely to respond to your inquiry and provide the services you requested.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us:

• Remember your preferences and settings
• Understand how you interact with our website
• Improve website functionality and performance
• Provide a secure browsing experience

You can control cookie settings through your browser preferences. However, disabling cookies may limit your ability to use certain features of our website.

Third-Party Services

We use the following third-party services to operate our business. Each service is governed by its own privacy policy.

• Cloudflare (Infrastructure & Hosting): Our website and customer data are hosted on Cloudflare's global infrastructure (Pages, D1 database, R2 storage). Cloudflare processes request data to provide security and performance services.
• Intuit QuickBooks Online (Accounting): Customer name, address, and invoice information is synced to QuickBooks Online for bookkeeping and accounting purposes. This data is subject to Intuit's privacy policy.
• Stripe (Payment Processing): Deposit and payment transactions are processed through Stripe. We share your billing details with Stripe as necessary to process payments. Stripe is PCI-DSS compliant. We do not store credit card numbers on our systems.
• Google Maps & Google Cloud (Roof Analysis): We use Google Maps APIs to display satellite imagery and perform AI-assisted roof measurements. Your property address may be sent to Google's APIs for this purpose.
• Twilio (SMS Notifications): If you provide a phone number, we may send project-related SMS messages through Twilio. Your phone number is shared with Twilio solely to deliver these messages.
• Resend (Email Delivery): Quote documents and project communications are delivered via Resend's email service. Your email address is used by Resend solely to transmit messages on our behalf.

We do not sell or rent your personal information to third parties. We recommend reviewing the privacy policies of these services for more information on how they handle data.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure socket layer (SSL) technology, access controls, and regular security assessments. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Project-related information may be retained for record-keeping, warranty claims, and legal compliance purposes.

Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information (subject to legal obligations)
• Opt out of marketing communications at any time
• Lodge a complaint with a data protection authority

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on this page with a new "Last Updated" date. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: